Effective Date: 1st January 2024
1. Processing Time: Orders are processed and dispatched within 1-3 business days of receiving the order. In case of any delays or issues, customers will be notified promptly.
2. Shipping Partners: We partner with reputable courier services to ensure your orders' safe and timely delivery. Our primary carriers include BlueDart, Delhivery, XpressBees, ECart, and other Indian logistic service providers.
3. Shipping Zones: We currently ship products within India only. All orders will be shipped to the address provided by the customer during the checkout process.
4. Shipping Costs: Shipping costs are calculated based on the weight of the products, the shipping destination, and the selected shipping method. Customers can view the shipping cost during the checkout process before completing the order.
5. Estimated Delivery Time: The estimated delivery time is calculated from the dispatch date. 3-10 business days, It may vary depending on the shipping destination and the chosen shipping method. Generally, deliveries within major cities take 2-5 business days, while deliveries to remote areas may take longer.
6. Order Tracking: Customers will receive a shipping confirmation email with a tracking number once their order has been dispatched. The tracking number can be used to monitor the status and location of the shipment using our tracking page
7. Delivery Attempts: Our shipping partners will make multiple attempts to deliver the package to the provided address. In case of unsuccessful delivery, a notice will be left, and the customer may be contacted for further instructions.
8. Delivery Confirmation: A signature may be required upon delivery to ensure the safe receipt of the package. If the customer is unavailable, the package may be left with a neighbor or taken to a local pickup point for collection.
9. Shipping Holidays: Please note, that our shipping services may be affected on public holidays, and deliveries may be delayed during such periods.
10. Contact Information: For any queries or concerns regarding shipping, customers can contact our customer support team at support@thecasestore.in
11. Returns and Refunds: For information on returns and refunds, please review our Refund Policy
For any questions or concerns, please reach out to support@thecasestore.in